Device setup and onboarding
First-time mobile setup gets your phone ready to receive Quantavist alerts. It is device setup, not project or camera configuration — your account and sites are already provisioned by Quantavist.
Desktop users are not required to complete this mobile flow. On a computer you can sign in and use Quantavist without installing the mobile app.
What setup includes
On a phone or tablet, setup usually follows this order:
- Install Quantavist on your Home Screen (when required)
- Welcome — Get started
- Sign in with your work email
- Verify email with a 6-digit code
- Enable notifications
- Verify this device with a 4-digit code from a push notification
- Important safety information — read and acknowledge
- Setup complete — Continue to Quantavist
You cannot finish setup until this device has been verified for push notifications.
Install Quantavist (Home Screen)
Some organisations require Quantavist to be opened as an installed app, not as a normal browser tab.
| Platform | What to do |
|---|---|
| iPhone / iPad (Safari) | Use Share (or the page menu on newer iOS) → Add to Home Screen → open Quantavist from the Home Screen icon |
| Android (Chrome) | Use the install prompt, or Chrome menu → Install app / Add to Home screen → open from the Home Screen |
After installing, close the browser tab and open Quantavist from the Home Screen. Setup cannot finish from the old browser tab.
If you see: You must open Quantavist from your Home Screen to continue — you are still in the browser, not the installed app.
On Android, if you are not in Chrome, open the same link in Chrome first, then install.
Sign in and email verification
- Enter your work email (the address your organisation registered)
- Enter the 6-digit email verification code
The email code expires after about 10 minutes. Request a new code if it has expired.
This is not the same as the later 4-digit device code from a push notification.
Enable notifications
On Enable notifications, Quantavist asks the phone for permission to send alerts.
When the system prompt appears, choose Allow.
If they chose Don’t Allow / Block / Reject
The browser remembers that choice. Tapping Enable notifications again in Quantavist will not bring the prompt back. They must turn notifications on in device Settings, then return to Quantavist and select Check again.
| Platform | Steps |
|---|---|
| iPhone / iPad | Open Settings → Notifications → Quantavist → turn on Allow Notifications → return to Quantavist → Check again |
| Android | Open Settings → Apps → Quantavist → Notifications → turn notifications on → return to Quantavist → Check again |
Quantavist shows these settings steps on screen when permission is blocked.
You need a working network connection. If the app says notification support is still preparing, wait a moment and try Enable notifications again.
Verify this device
After notifications are enabled, Quantavist sends a push notification to this phone with a 4-digit code.
- Open the notification (or check recent notifications)
- Enter the 4-digit code in Quantavist
- Continue when the device is verified
| Reminder | Detail |
|---|---|
| Digits | Push code is 4 digits; email code was 6 digits |
| Validity | About 10 minutes |
| Attempts | Limited — request a new code if you run out of attempts |
| Device | The code only works for the phone that received the push |
If no notification arrives: check Focus / Do Not Disturb, notification permission for Quantavist, and that you opened the installed app (not a leftover browser tab). Use resend if available.
If the app says this device is not subscribed yet, go back and Enable notifications again.
Important safety information
Before entering the app you must acknowledge that:
- Quantavist supports HSE oversight by identifying potential hazards and notifying authorised users
- It does not replace site supervision, risk assessments, approved procedures, or duty-holder responsibilities
- Detection and notifications depend on cameras, visibility, configuration, network, and device settings — alerts may not always be generated or delivered
- Absence of an alert does not mean an area is safe
Tick the acknowledgement, then continue to Setup complete.
After setup
You go to the Dashboard. To receive urgent push alerts during work, you also need to be on duty (see Duty and shifts). Setup only proves this device can receive pushes; duty controls whether they are sent while you work.
Adding another phone
Each phone must enable notifications and complete Verify this device. Completing setup on one phone does not automatically verify a second phone.
Common problems
| Symptom | Likely cause | What to try |
|---|---|---|
| Told to open from Home Screen | Still in browser tab | Install, then open the Home Screen icon |
| Email code rejected | Wrong or expired 6-digit code | Request a new email code |
| No push / cannot verify device | Notifications blocked, wrong app window, or code mix-up | If they rejected the permission prompt, enable Quantavist in Settings, then Check again; use installed app; enter 4-digit push code (not email) |
| “Complete push notification verification before finishing” | Device not verified yet | Finish Enable notifications + 4-digit verify first |
| Works on computer, stuck on phone | Mobile setup required on phone only | Complete the mobile steps above on the phone |
If you still cannot finish setup, contact Quantavist Support with: phone type (iPhone or Android), browser or installed app, which step you are on, and a screenshot if you see an error.